Update from FirstPort

By Nige on April 1, 2022 at 9:51 am
Type: News Category: Estate Management
Tags: FirstPort

You may have received an email from FirstPort recently saying something like this:

Dear customer,

Customer Account Number: xxxxxxxxxx

We are getting in touch today with an update following Chamonix Estates’ transition into FirstPort.

Here’s what you need to know

Although for you it’s been very much business as usual, we have been working hard to make sure you continue to receive great service from us. As part of the Chamonix Estates’ rebrand to FirstPort you now have a new customer account number, which can be found at the top of this email. Please have this reference to hand when you contact us in future as it will make the process easier and quicker for you.

Our online customer account

We are pleased to let you know that you will be able to sign up to our online customer account My Home shortly. You will receive another email in the coming week with further instructions for you to register.

Quick reminder that FirstPort is currently providing NO services to us. Bloor remains responsible for ALL services on site. Please do NOT report any issues to FirstPort (other than in respect to your account or billing etc). If you have any issues with the development, then either let me know, or report it directly to Bloor Homes. If we start reporting issues to FirstPort, it gives them a reason to charge the residents for doing nothing.