Recent Correspondence with FirstPort
By Nige
on July 22, 2021
at 9:04 am
Type: News
Category: Service Charges
Tags: FirstPort
As residents, this is what we have sent to FirstPort, bearing in mind that we are in credit so we don’t need to pay anything at this point: As a heads up and to ensure we are clear, open and honest about next steps: 1. We will be challenging the admin fee and any costs […]
FirstPort Account Statements
By Nige
on July 21, 2021
at 8:50 am
Type: News
Category: Estate Management
Tags: FirstPort
We don’t know whether anyone is actually interested in seeing their FirstPort statement – there’s nothing exciting in here to be honest. We have circulated one for info. The FirstPort team have only just worked out how to create these “post-dated” statements. You can now request your statement from the standard email address: ceoxfordandberkshire@firstport.co.uk.
FirstPort Complaints Process
By Nige
on July 19, 2021
at 8:48 am
Type: News
Category: Estate Management
Tags: FirstPort
A link to details of the FirstPort complaints process: https://www.firstport.co.uk/…/CustomerComplaint-A5-PS…. Interestingly, they are a member of The Property Ombudsman service (TPO). Details of the TPO fees can be found here: https://www.tpos.co.uk/…/forms/TPOE39-20-SectionA.pdf. Not only does FirstPort pay a membership fee each year, but they have a fair usage limit of 3 complaints that can be referred […]
Update on FirstPort Payment Extension Request
By Nige
on July 19, 2021
at 8:46 am
Type: News
Category: Service Charges
Tags: FirstPort
Sorry we are posting so much this morning, but we keep getting emails/calls which are very relevant to other residents! Latest update – response from FirstPort to our request for an extension of the payment terms. We had asked for an extension to end Sep. In fact it seems things are less complex than that. […]
Update on FirstPort Service Charges and Soha
By Nige
on July 19, 2021
at 8:43 am
Type: News
Category: Service Charges
Tags: FirstPort | Soha
Just had a call with the Soha Finance Manager who has just received invoices from FirstPort for all of their properties on site. She will not be paying these invoices until they have their questions answered and she’s happy to liaise with the residents to provide a co-ordinated approach. Soha are working with FirstPort on […]
Detailed Update on Handover
By Nige
on July 19, 2021
at 8:41 am
Type: News
Category: Handover
Tags: Bloor Homes
Some of the detailed discussion with the Bloor Adoption Manager: There was additional discussion on other stuff like ransom strips, title deeds, maintenance schedule, but none of these have a significant impact on residents.
High Level Update on Handover
By Nige
on July 19, 2021
at 8:40 am
Type: News
Category: Handover
Tags: Bloor Homes
We had a good discussion with the Bloor Adoption Manager on Thu afternoon. Summary: We will post some of the detailed discussion separately.
Newsletter Distribution
By Nige
on July 16, 2021
at 8:35 am
Type: News
Category: Residents
Tags: Newsletters
We have started dropping a third newsletter into letter boxes to catch new residents and those that may not be on FB or on the email distribution list. This newsletter focuses on providing advice in respect to the invoice that we have recently received. For FB users, you can access it here: [Old Link] Let […]
Update on FirstPort Service Charge Payments
By Nige
on July 16, 2021
at 8:33 am
Type: News
Category: Service Charges
Tags: FirstPort
We have emailed FirstPort to ask for a payment extension to end Sep 2021. Firstly, to allow those who have yet to receive the invoice time to respond and secondly to allow the RA to request additional info to verify the accuracy of the invoices. We also noted that no resident has ever agreed to […]
Update on the FirstPort Service Charge Invoice
By Nige
on July 15, 2021
at 8:31 am
Type: News
Category: Service Charges
Tags: FirstPort
We will provide more detail in due course, but thought it was worthwhile providing some clarification about the invoice that you have either already received and/or will be receiving in the next few days. This is based on an initial exchange with FirstPort: The RAEC met last night and we had a good discussion on […]
