FirstPort Debt Recovery Process

By Nige on August 2, 2021 at 9:21 am
Type: News Category: Service Charges
Tags: FirstPort

Just had a response from FirstPort on their debt recovery process. Thought it was worth sharing:

1. 1st Reminder Letter (14 days after payment due date).
2. 2nd Reminder Letter (14 days later) – £42 recovery fee.
3. 3rd Reminder Letter (14 days later) – £90 recovery fee.
4. Call/Email (14 days later).
5. Legal Referral Letter (14 days later) – £60 recovery fee.
6. Refer to Solicitors

The recovery fees quoted are the charges applied by the FirstPort internal recovery team. So, if the outstanding amount is less than £42, FirstPort wouldn’t consider it to be worth initiating any aggressive recovery actions.

Although FirstPort didn’t explicitly state this, we would have thought any recovery fees incurred would be added to residents’ accounts, so residents will end up paying these recovery fees.

It’s also worth being clear that at this point, FirstPort has no intention of initiating any aggressive recovery action on any resident on The Dovecote – the reason being the outstanding amounts are small and very few residents are in debt. FirstPort believes the next round of invoices may be issued in Feb 2022 and debts may be a little higher by then. So, if debts aren’t cleared at that point, it’s more likely that FirstPort would initiate aggressive recovery actions.