FirstPort Complaints Process

By Nige on July 19, 2021 at 8:48 am
Type: News Category: Estate Management
Tags: FirstPort

A link to details of the FirstPort complaints process: https://www.firstport.co.uk/…/CustomerComplaint-A5-PS….

Interestingly, they are a member of The Property Ombudsman service (TPO). Details of the TPO fees can be found here: https://www.tpos.co.uk/…/forms/TPOE39-20-SectionA.pdf.

Not only does FirstPort pay a membership fee each year, but they have a fair usage limit of 3 complaints that can be referred to the TPO free of change. Any complaints in excess of 3 that are referred to the TPO incur a cost to FirstPort. Each full review appears to cost £350+VAT (or so).

I’d politely suggest that might be a good bargaining chip in any negotiation with FirstPort. We have 140 properties on this development. 140 individual complaints all referred to the TPO might be a fairly expensive undertaking for FirstPort. So expensive that it may sway them into agreeing to a financial settlement before we get to that point. There’s also a Facebook page that might be of interest: https://www.facebook.com/FirstPortResidents